Glossary

Corrective action

A specific change implemented to remove an identified root cause of a nonconformity, defect, or failure in a process or product.

Corrective action is a defined step or set of steps taken to remove the verified root cause of an identified problem, nonconformity, defect, or failure in a process, product, or system.

In an operational context, corrective actions are developed after an investigation such as Root Cause Analysis (RCA). They are:

  • Based on documented evidence of the root cause
  • Formally approved before implementation
  • Executed according to a plan with assigned responsibilities and deadlines
  • Verified for effectiveness using data, tests, or inspections
  • Recorded in relevant logs, reports, or quality management systems

Corrective action is distinct from:

  • Containment actions, which temporarily control or isolate the problem
  • Preventive actions, which address potential issues that have not yet occurred

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