On-Time In-Full (OTIF)

On-Time In-Full (OTIF) is a delivery performance key performance indicator (KPI) that measures how reliably an organization delivers customer orders by the agreed date and in the complete, requested quantity. It is widely used in manufacturing and supply chain operations to monitor service levels between plants, distribution centers, and customers.

What OTIF measures

OTIF typically combines two aspects of delivery performance into a single metric:

• On-time: Whether the order (or shipment line) is delivered within a defined delivery window relative to the promised or required date and time.
• In-full: Whether the quantity delivered matches the quantity ordered (or otherwise committed), with no shortages or unplanned partial deliveries.

OTIF is usually expressed as a percentage of eligible orders or order lines that meet both conditions simultaneously within a specified period (for example, per day, week, or month).

How OTIF is used in manufacturing and supply chains

In industrial and regulated environments, OTIF commonly:

• Links production planning, warehouse operations, and logistics performance to customer delivery expectations.
• Requires data from ERP, MES, WMS, and transport or shipping systems to determine promised dates, ship dates, delivery timestamps, and confirmed quantities.
• Is configured differently by customer or contract, for example using requested delivery date vs. committed date, or order-level vs. line-level evaluation.
• Supports analysis of late or short deliveries by cause, such as capacity constraints, quality holds, missing documentation, or carrier issues.

Some organizations calculate separate sub-metrics, such as on-time rate and in-full rate, and then define OTIF as the share of orders that satisfy both criteria at once.

Scope and boundaries

OTIF usually focuses on customer-facing or intercompany deliveries, not internal work-in-progress movements within a plant. It tracks adherence to agreed delivery performance, not manufacturing efficiency or product quality. It can, however, be correlated with other KPIs such as OEE, throughput, or scrap rates to understand how upstream issues affect delivery reliability.

Common confusion

• OTIF vs. on-time delivery (OTD): OTD typically measures whether deliveries are on or before the promised date, but may not require full quantity. OTIF explicitly requires both timeliness and completeness.
• OTIF vs. perfect order rate: Perfect order metrics often add further conditions such as correct documentation, correct labeling, and no damage. OTIF usually focuses only on time and quantity.
• Order-level vs. line-level OTIF: Some systems define an order as OTIF only if every line is on-time and in-full, while others measure each line separately. This difference must be defined clearly when comparing values across systems or sites.

Relation to the source context

In KPI sets for manufacturing, OTIF is often grouped with metrics such as OEE, non-productive time, quality defect rates, and cost or productivity. It provides the delivery adherence perspective, translating production and supply chain performance into customer-facing service reliability.